IT Support Specialist Job in Kampala at Old Mutual Uganda

IT Support Specialist Job at Old Mutual Uganda

Are you a skilled IT professional looking for a rewarding career with a leading financial services group? Old Mutual Uganda is hiring an IT Support Specialist to join our dynamic team in Kampala. This is an excellent opportunity to provide essential technical support and ensure the smooth operation of our IT infrastructure in a fast-paced corporate environment.

About Old Mutual

Old Mutual is a premier African financial services group with a strong commitment to its customers and communities. In Uganda, we are a trusted name in insurance, savings, investments, and lending. Joining our team means being part of an organisation that values innovation, integrity, and professional growth.

Key Responsibilities

As an IT Support Specialist at Old Mutual Uganda, you will be the go-to expert for all technical issues, ensuring our staff can work efficiently and securely. Your main duties will include:

• Providing first and second-line technical support to staff across the Kampala office, troubleshooting hardware, software, and network issues promptly.
• Installing, configuring, and maintaining computer systems, applications, and peripheral devices.
• Monitoring and maintaining local area networks (LAN), internet connectivity, and server performance to ensure optimal uptime.
• Implementing basic cybersecurity measures and assisting with data backup and recovery procedures.
• Providing basic training and guidance to users on company software and IT best practices.
• Documenting IT processes, issues, and solutions to build a knowledge base for the team.
• Collaborating with regional IT teams on larger projects and system upgrades.

Qualifications and Experience Required

To be successful in this IT Support Specialist role, you should possess the following:

• A Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a closely related field from a recognised university.
• A minimum of 3 years of hands-on experience in an IT support or helpdesk role, preferably within a corporate or financial services environment in Uganda.
• Strong practical knowledge of network administration (TCP/IP, DNS, DHCP), Windows operating systems, and Microsoft 365.
• Proven ability in hardware repair, software troubleshooting, and printer support.
• An understanding of fundamental cybersecurity principles.
• Professional certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) will be a significant advantage.
• Excellent problem-solving skills, patience, and the ability to explain technical concepts to non-technical users.

What We Offer

Old Mutual Uganda provides a competitive employment package, including:

• A competitive salary and benefits package commensurate with experience.
• Comprehensive medical insurance.
• Opportunities for continuous professional development and training.
• A modern and supportive work environment in Kampala.
• Career growth prospects within a leading Pan-African group.

How to Apply

If you meet the above qualifications and are ready to advance your IT career in Kampala, we encourage you to apply. Submit your application online through the official Old Mutual Careers Portal for the IT Support Specialist (Kampala) position.

Old Mutual Uganda is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.