IT Support Specialist Job at Old Mutual Uganda in Kampala

Are you a skilled IT professional looking for a rewarding career with a leading financial services group in Uganda? Old Mutual Uganda is hiring an IT Support Specialist to join their dynamic team in Kampala. This is an excellent opportunity to provide crucial technical support and grow your career with a respected Pan-African brand.

About Old Mutual Uganda
Old Mutual is a premier financial services group committed to helping Ugandans achieve their lifetime financial goals. With a strong presence across the continent, we offer a stable and professional work environment where talent is nurtured and rewarded.

Key Responsibilities
As an IT Support Specialist at Old Mutual Uganda, you will play a vital role in ensuring our staff have reliable and efficient technology systems. Your core duties will include:

• Providing first-line and second-line technical support to staff across the Kampala office.
• Installing, configuring, and maintaining computer hardware, software, systems, networks, printers, and scanners.
• Diagnosing and troubleshooting hardware and software issues promptly to minimise downtime.
• Maintaining and updating IT inventory and system documentation.
• Providing basic training and guidance to staff on the use of standard IT systems and applications.
• Assisting with the implementation of IT security protocols and data backup procedures.
• Collaborating with the wider IT team on projects and system improvements.

Requirements & Qualifications
To be successful in this IT Support Specialist role, you should possess:

• A Bachelor's degree in Information Technology, Computer Science, or a closely related field from a recognised institution.
• A minimum of 3 years of proven experience in an IT support or helpdesk role, preferably within a corporate environment in Uganda.
• Strong practical knowledge of computer networking, hardware troubleshooting, and software applications (Windows OS, MS Office 365, etc.).
• Excellent problem-solving skills and the ability to explain technical solutions in simple terms.
• A customer-focused attitude, patience, and strong interpersonal skills.
• Professional certifications (e.g., CompTIA A+, Microsoft Certified Professional) will be an added advantage.

What We Offer
Joining Old Mutual Uganda means more than just a job. We offer a competitive remuneration package and benefits aligned with market standards in Uganda's financial sector. You will enjoy a culture of learning, clear career progression paths, and the chance to work with cutting-edge technology in a supportive team.

How to Apply
Ready to advance your IT career in Kampala? Submit your application through the official Old Mutual Careers website by the deadline: 15th November 2024. Ensure your CV highlights your relevant IT support experience and qualifications.

Old Mutual Uganda is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.