IT Service Support Specialist Job at dfcu Bank Uganda - Kampala

dfcu Bank, one of Uganda's leading financial institutions, is seeking a dedicated IT Service Support Specialist to join their dynamic team in Kampala. This is an excellent opportunity for a skilled IT professional to contribute to the bank's digital transformation and ensure seamless technology operations for customers and staff across Uganda.

About the Role:
As an IT Service Support Specialist at dfcu Bank, you will be responsible for providing first-line technical support, troubleshooting IT issues, and maintaining the bank's technology infrastructure. You will play a crucial role in ensuring high system availability and excellent service delivery to both internal and external stakeholders.

Key Responsibilities:
• Provide timely first and second-level IT support for hardware, software, and network issues.
• Install, configure, and maintain computer systems, applications, and peripheral devices.
• Monitor system performance and respond to service desk tickets efficiently.
• Assist with user account management and access control in line with bank security policies.
• Document technical procedures and solutions for the knowledge base.
• Collaborate with other IT teams to resolve complex technical problems.
• Support the rollout of new technologies and systems within the bank.
• Ensure all IT activities comply with the bank's policies and regulatory requirements in Uganda.

Requirements:
• Bachelor's degree in Information Technology, Computer Science, or a related field from a recognised institution.
• Minimum of 2-3 years of experience in IT support or a similar technical role, preferably in the banking or financial services sector in Uganda.
• Strong knowledge of Windows operating systems, Microsoft Office 365, and common banking applications.
• Understanding of network fundamentals (TCP/IP, DNS, VPN) and hardware troubleshooting.
• Excellent problem-solving skills and a customer-focused attitude.
• Professional certifications like CompTIA A+, ITIL, or Microsoft Certified Professional (MCP) are an added advantage.
• Strong communication skills in English.

Benefits of Working at dfcu Bank:
• Competitive salary and benefits package.
• Opportunities for professional growth and career development.
• Work in a stable and reputable financial institution.
• Health insurance and pension scheme.
• A supportive and collaborative work environment.

If you are a proactive IT professional passionate about technology and customer service, apply before the closing date of 26th December 2025. Join dfcu Bank and help shape the future of banking in Uganda.