Customer Success Manager Job at Watu in Sierra Leone (Freetown & Province)

Watu, a leading asset financing company expanding across Africa, is seeking a dedicated Customer Success Manager to join their team in Sierra Leone. This is an exciting opportunity for a customer-focused professional to build relationships and drive client satisfaction in the growing mobility and asset financing sector.

As a Customer Success Manager, you will be the primary point of contact for our valued clients, ensuring they achieve maximum value from our products and services. You will play a crucial role in reducing churn, increasing customer loyalty, and contributing directly to the company's growth in the Sierra Leonean market.

Key Responsibilities:

• Develop and maintain strong, long-term relationships with a portfolio of clients.
• Onboard new customers and ensure they understand how to use our financing products effectively.
• Proactively check in with clients to identify their needs, address concerns, and prevent issues.
• Collaborate with internal teams (Sales, Technical Support) to resolve customer queries promptly.
• Gather customer feedback and advocate for their needs within the company to improve our services.
• Monitor customer health metrics and develop strategies to improve retention and satisfaction.
• Identify opportunities for account growth and upsell additional services where appropriate.

Requirements & Qualifications:

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• Proven experience (3+ years) in a customer success, account management, or client relations role.
• Excellent communication and interpersonal skills, with fluency in English.
• Strong problem-solving abilities and a proactive, solution-oriented mindset.
• Ability to analyse data and use CRM software (like Salesforce) is an added advantage.
• Understanding of the asset financing, mobility, or fintech sector is highly desirable.
• Must be based in or willing to relocate to Sierra Leone.

What Watu Offers:

• A competitive salary and benefits package commensurate with experience.
• The chance to be part of a fast-growing, impact-driven company transforming access to finance in Africa.
• A dynamic, international work environment with opportunities for professional development.
• A key role in shaping the customer experience for a pioneering brand.

If you are passionate about building customer relationships and driving success, we encourage you to apply for this Customer Success Manager position with Watu in Sierra Leone.