Customer Service Representative Job at Airtel Uganda in Entebbe

Join Airtel Uganda as a Customer Service Representative in Entebbe

Airtel Uganda, a leading telecommunications company in Uganda, is seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative in Entebbe. This is an excellent opportunity to build a rewarding career with one of Uganda's most respected employers in the telecom sector.

In this role, you will be the frontline ambassador for Airtel, ensuring our customers receive exceptional service and support. You will play a crucial part in enhancing customer satisfaction and loyalty across Uganda.

Key Responsibilities:

• Promptly and professionally respond to customer inquiries and complaints via phone, email, and other channels.
• Efficiently process customer service requests, including activations, upgrades, and billing inquiries.
• Accurately maintain and update customer records in our database system.
• Provide clear information about Airtel Uganda's products, services, tariffs, and promotions.
• Resolve customer issues effectively, aiming for first-contact resolution where possible.
• Escalate complex technical or service issues to the appropriate departments.
• Contribute to team goals and maintain a positive, professional attitude in a fast-paced environment.

Requirements & Qualifications:

• A minimum of a Diploma in any field from a recognised institution in Uganda.
• At least 2 years of proven customer service experience, preferably in telecommunications, banking, or a related service industry in Uganda.
• Excellent verbal and written communication skills in English. Knowledge of local languages (e.g., Luganda) is a strong advantage.
• Strong problem-solving abilities and a patient, empathetic approach to customer care.
• Proficiency in using computers and standard office software.
• Ability to work flexible hours, including weekends and public holidays, as required.

Why Work at Airtel Uganda?

Airtel Uganda offers a dynamic work environment and the chance to be part of a company connecting millions of Ugandans. We provide competitive remuneration, comprehensive training, career growth opportunities, and benefits aligned with Uganda's leading employers.

How to Apply:
Interested and qualified candidates should send their application and CV to [careers@airtel.co.ug](mailto:careers@airtel.co.ug). Please mention "Customer Service Representative - Entebbe" in the subject line of your email.

Application Deadline: Apply as soon as possible. Airtel Uganda is an equal opportunity employer committed to diversity and inclusion.