Customer Success Manager Job at Watu in Sierra Leone (Freetown & Province)

Watu, a leading asset financing company, is seeking a dedicated and results-driven Customer Success Manager to join our team in Sierra Leone. This is an exciting opportunity to play a pivotal role in ensuring customer satisfaction and driving business growth in the West African market. If you are passionate about building strong client relationships and have experience in customer success or account management, we encourage you to apply.

Key Responsibilities:

• Develop and maintain strong, long-term relationships with key customers in Freetown and the surrounding provinces.
• Act as the primary point of contact for customer inquiries, concerns, and escalations, ensuring timely and effective resolution.
• Proactively monitor customer health and usage of Watu's products/services to identify opportunities for upselling and cross-selling.
• Collaborate with internal teams (Sales, Product, Support) to advocate for customer needs and ensure a seamless experience.
• Analyse customer data and feedback to provide insights for improving products, services, and overall customer journey.
• Develop and implement strategies to improve customer retention, reduce churn, and increase customer lifetime value.
• Prepare and present regular reports on customer success metrics and account status to management.

Requirements & Qualifications:

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• Minimum of 3 years of proven experience in a Customer Success, Account Management, or similar client-facing role.
• Excellent communication, interpersonal, and negotiation skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency in using CRM software (e.g., Salesforce) and Microsoft Office Suite.
• Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment.
• Experience in the fintech, asset financing, or mobility sector is a strong advantage.

What We Offer:

• A competitive salary and benefits package commensurate with experience.
• The opportunity to work with a dynamic and growing international company.
• A challenging role with significant potential for career growth and professional development.
• A supportive and collaborative work culture.

How to Apply:
Interested and qualified candidates should submit their application via the official Watu careers portal: https://watu.applytojob.com/. Applications will be reviewed on a rolling basis. Watu is an equal opportunity employer.