Customer Service Representative Job at Old Mutual Uganda in Kampala

Customer Service Representative Job at Old Mutual Uganda

Are you passionate about helping people and building lasting relationships? Old Mutual Uganda, a leading financial services group, is looking for a dedicated Customer Service Representative to join our dynamic team in Kampala. This is an excellent opportunity to build a rewarding career with a trusted brand that empowers Ugandans to achieve their financial goals.

About the Role

As a Customer Service Representative, you will be the first point of contact for our valued clients. You will play a crucial role in enhancing customer experience by providing timely solutions, clear information, and professional support for our range of insurance, investment, and savings products. Your ability to listen, empathise, and resolve issues will directly contribute to our mission of being our customers' most trusted partner.

Key Responsibilities

• Handle inbound customer inquiries via telephone, email, and other digital channels promptly and professionally.
• Resolve customer complaints and issues efficiently, ensuring first-contact resolution where possible.
• Provide accurate information about Old Mutual's products, services, and processes.
• Maintain and update detailed customer records in the company database.
• Process customer requests and transactions in accordance with company policies.
• Collaborate with other departments to escalate and resolve complex customer cases.
• Strive to achieve high customer satisfaction scores and service level agreements.
• Identify opportunities to improve service delivery and customer experience.

Requirements & Qualifications

• A minimum of a Diploma in Business Administration, Marketing, Communications, or a related field.
• At least 2 years of proven customer service experience, preferably in the financial services, banking, or insurance sector in Uganda.
• Excellent verbal and written communication skills in English. Knowledge of local languages is an added advantage.
• Strong problem-solving abilities and a patient, customer-centric attitude.
• Proficiency in using computers and standard office software.
• Ability to work effectively in a team and adapt to a fast-paced environment.

What We Offer

Joining Old Mutual Uganda means becoming part of a supportive and growing organisation. We offer a competitive remuneration package, comprehensive medical insurance, and opportunities for professional development and career growth. You will work in a stable and reputable company that values its employees and contributes positively to the Ugandan community.

How to Apply

Ready to take the next step in your customer service career? Submit your application through the official Old Mutual Careers website. Ensure your CV highlights your relevant experience and qualifications.

Application Deadline: 10th December 2024

Old Mutual Uganda is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.