Customer Service Representative Job at Old Mutual Uganda - Entebbe

Old Mutual Uganda, a leading financial services provider, is hiring a dedicated Customer Service Representative to join our team in Entebbe. This is an exciting opportunity to build a rewarding career with one of Uganda's most trusted brands, where you will be the face of our company and play a crucial role in delivering exceptional service to our valued clients.

Key Responsibilities:

• Provide excellent customer service by handling client inquiries and concerns professionally and efficiently.
• Resolve customer complaints with empathy and effective problem-solving skills to ensure client satisfaction.
• Process various customer transactions accurately and in a timely manner.
• Maintain and update detailed customer records in our secure systems.
• Build strong, lasting relationships with clients by understanding their needs and offering tailored solutions.
• Collaborate with other teams to ensure a seamless customer experience across all touchpoints.

Requirements & Qualifications:

• A minimum of a Diploma in Business Administration, Marketing, or a related field from a recognised institution.
• At least 2 years of proven customer service experience, preferably within the financial services, banking, or insurance sector in Uganda.
• Strong interpersonal and communication skills, with fluency in English and Luganda as an added advantage.
• Excellent problem-solving abilities and a calm demeanour when handling challenging situations.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• A high level of integrity, professionalism, and a genuine passion for helping people.

Why Join Old Mutual Uganda?
At Old Mutual, we invest in our people. You will benefit from:

• A competitive remuneration package.
• Comprehensive medical insurance.
• Opportunities for professional growth and career development.
• A supportive and inclusive work environment.
• Being part of a company with a strong legacy and commitment to Uganda's development.

If you are a proactive individual with a customer-first attitude, we encourage you to apply before the deadline and take the next step in your career with a market leader.

Application Deadline: 30th November 2024.

How to Apply: Interested and qualified candidates should apply online through the official Old Mutual Careers Portal. Do not submit applications via email.