Customer Support Specialist Job in Jinja, Uganda | Zembo Careers

Zembo, a leading company in Uganda, is hiring a dedicated Customer Support Specialist to join our team in Jinja. This is an excellent opportunity for a customer-focused professional to build a rewarding career with a dynamic organisation.

About the Role:
As a Customer Support Specialist, you will be the primary point of contact for our valued customers. You will play a crucial role in ensuring customer satisfaction, building strong relationships, and representing the Zembo brand with professionalism and care. This full-time position is based at our Jinja office.

Key Responsibilities:

• Handle and resolve customer inquiries and issues promptly via phone, email, or in-person.
• Provide accurate and helpful information about Zembo's products and services.
• Maintain detailed and up-to-date customer records in our system.
• Work collaboratively with team members to improve customer support processes.
• Escalate complex issues to the appropriate department when necessary.
• Strive to achieve high customer satisfaction and positive feedback.

Requirements & Qualifications:

• A Diploma in any relevant field from a recognised institution.
• Minimum of 2 years of proven customer service experience, preferably in Uganda.
• Excellent verbal and written communication skills in English (Luganda is a plus).
• Strong problem-solving abilities and a patient, empathetic attitude.
• Ability to work effectively both independently and as part of a team.
• Good computer literacy and familiarity with basic office software.

How to Apply:
Interested and qualified candidates are invited to submit their application in person. Please visit the Zembo office in Jinja with your handwritten application letter, an updated Curriculum Vitae (CV), and copies of your academic documents. Please quote the reference number: CSS-2024.

Why Join Zembo?
Join a forward-thinking company that values its employees. We offer a supportive work environment where you can grow your skills and contribute to our mission of serving the Ugandan community. Take the next step in your customer service career with a reputable employer.

Application Deadline: Applications will be received until the position is filled. We encourage early submission.