Customer Service Representative Job at I&M Bank Uganda in Kampala

Are you a people person with a passion for delivering exceptional service? I&M Bank Uganda is seeking a dedicated Customer Service Representative to join our dynamic team in Kampala. This is an exciting opportunity to build a rewarding career in Uganda's banking sector, where you will be the frontline ambassador for our brand.

In this role, you will be responsible for providing top-tier support to our valued clients, ensuring their banking experience is seamless and positive. You will handle a variety of customer interactions, resolve queries efficiently, and help clients understand our range of financial products and services.

Key Responsibilities:

• Serve as the first point of contact for customer inquiries via phone, email, and in-person at the branch.
• Resolve customer complaints and issues promptly and professionally, following bank procedures.
• Actively promote and cross-sell the bank's products, including savings accounts, loans, and digital banking solutions.
• Process customer transactions and account maintenance requests accurately.
• Maintain detailed records of customer interactions and feedback.
• Collaborate with other bank departments to ensure customer needs are fully met.
• Stay updated on all bank products, services, and promotions to provide accurate information.

What We Offer (Benefits):

• A competitive salary and benefits package commensurate with experience.
• Comprehensive training and professional development opportunities.
• A stable and supportive work environment within a leading financial institution.
• Opportunities for career growth and advancement within the I&M Bank Group.
• Medical insurance and other staff welfare benefits as per bank policy.

Requirements & Qualifications:

• A minimum of a Diploma in Business Administration, Banking, Finance, or a related field. A Bachelor's degree is an added advantage.
• At least 1-2 years of proven customer service experience. Experience in the banking or financial services sector in Uganda is highly preferred.
• Excellent communication and interpersonal skills, with fluency in English. Knowledge of local languages (e.g., Luganda) is a strong plus.
• Strong problem-solving abilities and a patient, customer-focused attitude.
• Ability to work accurately in a fast-paced environment and handle multiple tasks.
• Proficiency in using computers and standard office software.
• High level of integrity and professionalism.

If you are ready to take the next step in your career and become part of a team that values excellence, apply today!