Assistant Relationship Manager Personal Banking Job at NCBA Bank Uganda - Kampala

NCBA Bank Uganda Limited is seeking a dynamic and results-oriented Assistant Relationship Manager for Personal Banking to join our Retail Banking team in Kampala. This is an exciting opportunity to build a rewarding career with one of Uganda's leading financial institutions, where you will play a key role in driving branch business and delivering exceptional service to our personal banking clients.

Key Responsibilities:

• Develop and manage a portfolio of personal banking customers, understanding their financial needs and goals.
• Actively cross-sell the bank's products and services, including savings accounts, current accounts, loans, and credit facilities.
• Provide excellent customer service, building strong, long-term relationships with clients.
• Assist in achieving the branch's sales targets and business growth objectives for the retail segment.
• Process customer applications for various banking products efficiently and accurately.
• Follow up on customer queries and ensure timely resolution of any issues.
• Maintain up-to-date knowledge of NCBA Bank's personal banking offerings and market trends.

Requirements & Qualifications:

• A Bachelor's degree in Business Administration, Commerce, Finance, Marketing, or a related field from a recognised university.
• Minimum of 2 years of proven experience in retail banking, sales, or customer relationship management within the Ugandan financial sector.
• Strong sales acumen and a passion for achieving targets.
• Excellent communication, interpersonal, and negotiation skills.
• Good understanding of banking products, procedures, and regulatory guidelines in Uganda.
• Proficiency in Microsoft Office applications.
• A high level of integrity, professionalism, and customer focus.

Benefits of Working with NCBA Bank Uganda:

• Attractive and competitive remuneration package.
• Comprehensive medical insurance for you and your family.
• Opportunities for continuous professional training and career development.
• A dynamic and supportive work environment within a growing pan-African banking group.
• Staff loan facilities at preferential rates.
• Pension scheme contribution.

If you are a motivated individual with a passion for banking and customer service, we encourage you to apply and become part of our success story at NCBA Bank Uganda.