Customer Support Specialist Job in Kampala at PayWay Uganda

Are you a customer service professional with a passion for digital payments? PayWay Uganda, a leading financial technology company, is hiring a Customer Support Specialist to join our dynamic team in Kampala. This is an exciting opportunity to build a career in Uganda's fast-growing fintech sector while helping users navigate our innovative payment solutions.

About PayWay Uganda

PayWay Uganda is at the forefront of the digital payments revolution, providing secure and convenient payment services to individuals and businesses across the country. We are committed to financial inclusion and technological innovation in the Ugandan market.

Job Summary

As a Customer Support Specialist, you will be the first point of contact for our valued users, providing exceptional support and resolving issues related to our payment platform. You will play a crucial role in ensuring customer satisfaction and maintaining PayWay's reputation for excellent service.

Key Responsibilities

• Handle customer inquiries and complaints professionally via phone, email, and live chat
• Troubleshoot and resolve technical issues related to digital payments and platform usage
• Provide timely and accurate solutions to customer problems
• Educate customers on how to use PayWay's services effectively
• Document customer interactions and feedback for service improvement
• Escalate complex technical issues to the appropriate teams
• Stay updated on new features and updates to our payment platform

Requirements & Qualifications

• Diploma in any field from a recognised institution
• Minimum of 2 years of customer service experience, preferably in fintech, banking, or telecom
• Excellent verbal and written communication skills in English
• Familiarity with digital payment systems and financial technology
• Strong problem-solving abilities and patience when dealing with customer issues
• Basic computer skills and ability to learn new software quickly
• Knowledge of local languages (Luganda, Luo, etc.) is an added advantage

What We Offer

• Competitive salary package with performance incentives
• Comprehensive health insurance
• Professional development and training opportunities
• Modern work environment in central Kampala
• Opportunity to grow within Uganda's leading fintech company
• Employee wellness programs

Application Deadline: 15th December 2024

To apply for this Customer Support Specialist position in Kampala, please visit our careers page at https://payway.ug/company/careers and submit your application before the deadline.

PayWay Uganda is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.