Customer Support Specialist Job in Kampala at PayWay Uganda

Are you passionate about helping people and solving problems?

PayWay Uganda, a leading digital payments platform, is seeking a dedicated and customer-focused Customer Support Specialist to join our growing team in Kampala. This is an exciting opportunity to build a career in Uganda's fast-growing fintech sector while helping users navigate the world of digital payments.

About the Role:
As a Customer Support Specialist, you will be the first point of contact for our valued customers, providing exceptional support and ensuring a smooth user experience. You will play a crucial role in building trust and loyalty by resolving issues efficiently and educating users about our services.

Key Responsibilities:

• Handle and resolve customer inquiries and complaints via phone, email, and live chat in a timely and professional manner.
• Troubleshoot and provide step-by-step technical support for users experiencing issues with digital payments, transactions, and account access.
• Offer clear guidance and education on PayWay's products, features, and security practices.
• Log, track, and escalate complex technical issues to the relevant internal teams for resolution.
• Gather customer feedback and contribute insights to help improve our products and services.
• Maintain accurate records of all customer interactions in our support system.

What We're Looking For (Requirements):

• A minimum of a Diploma in any field from a recognised institution.
• At least 1 year of proven experience in a customer service or support role.
• Excellent verbal and written communication skills in English (Luganda is a strong plus).
• A patient, empathetic, and problem-solving attitude.
• Basic computer literacy and the ability to learn new software quickly.
• A strong plus: Knowledge of, or keen interest in, digital payments, mobile money (like MTN MoMo and Airtel Money), and the Ugandan fintech landscape.

Why Join PayWay Uganda?

• Competitive Salary: We offer an attractive remuneration package commensurate with experience.
• Career Growth: Be part of a dynamic fintech company with opportunities for professional development and advancement.
• Impactful Work: Play a direct role in driving financial inclusion across Uganda.
• Positive Environment: Work with a supportive and collaborative team in a modern office setting.

If you are a great communicator who thrives on helping others and wants to be at the forefront of Uganda's digital revolution, we encourage you to apply!

Application Deadline: 15th December 2024.

To Apply: Please submit your application by filling out the online form on the official PayWay Uganda careers website. Only shortlisted candidates will be contacted.