Customer Service Representative Job at Old Mutual Jinja, Uganda

Customer Service Representative Job at Old Mutual Uganda

Are you a passionate and customer-focused professional looking to build a rewarding career with a leading financial services provider? Old Mutual Uganda is seeking a dedicated Customer Service Representative to join our team in Jinja, Uganda. This is an excellent opportunity to be the face of a trusted brand, helping clients secure their financial futures while developing your own skills in a dynamic environment.

About Old Mutual

Old Mutual is a premier African financial services group with a strong commitment to Mutual prosperity. In Uganda, we are a trusted partner for insurance, savings, investment, and lending solutions. Working with us means being part of a legacy of integrity and a team dedicated to making a positive impact in the communities we serve.

Key Responsibilities

As a Customer Service Representative in Jinja, you will be the primary point of contact for our valued clients. Your day-to-day duties will include:

• Efficiently handling and resolving customer inquiries, feedback, and complaints with professionalism and empathy.
• Accurately processing policy changes, updates, and other client service requests.
• Providing clear and detailed information about Old Mutual's diverse range of products and services, including life insurance, savings plans, and investments.
• Maintaining up-to-date and accurate customer records in our systems.
• Building strong, lasting relationships with clients to foster loyalty and trust in the Old Mutual brand.

Requirements & Qualifications

To be successful in this customer service role in Uganda, you should possess:

• A Bachelor's degree in any discipline from a recognised institution.
• A minimum of 1 year of proven experience in a customer-facing or customer service role.
• Excellent communication skills in both English and local languages (spoken in the Jinja region).
• Strong computer literacy and the ability to learn new software systems quickly.
• A proactive, problem-solving attitude and a genuine desire to help people.

Why Join Old Mutual Uganda?

We believe in investing in our people. This role offers:

• A competitive remuneration package.
• Comprehensive training and professional development opportunities.
• A chance to work with a stable and respected industry leader.
• A supportive team environment in our Jinja office.

Application Deadline: 20 December 2024.

If you meet the above requirements and are ready to start a fulfilling career in Jinja, we encourage you to apply. Submit your application directly through the official Old Mutual Careers website at the provided portal. Only shortlisted candidates will be contacted.