Customer Care Internship at Watu in Dar Es Salaam, Tanzania

Are you a recent graduate or final-year student passionate about helping people and building a career in customer service? Watu, a leading asset financing company, is looking for a motivated Customer Care Intern to join their dynamic team in Dar Es Salaam, Tanzania. This is an excellent opportunity to gain hands-on experience in a fast-paced, professional environment and develop skills that are highly valued in Uganda's growing customer service and fintech sectors.

About the Role:
As a Customer Care Intern, you will be the first point of contact for our customers, providing support and ensuring a positive experience. You will learn the ins and outs of our products and services while developing essential communication and problem-solving skills.

Key Responsibilities:

• Handle customer inquiries via phone, email, and social media channels professionally and promptly.
• Assist in resolving customer issues and escalating complex cases to senior team members.
• Learn and use our customer relationship management (CRM) system to log interactions and update customer records.
• Support the customer care team with administrative tasks and daily operations.
• Gather customer feedback to help improve our services.
• Participate in training sessions to understand Watu's products and customer service protocols.

What We Offer (Benefits):

• Valuable Experience: Gain practical, on-the-job training in a reputable international company.
• Skill Development: Build transferable skills in communication, problem-solving, and CRM software.
• Career Pathway: This internship can serve as a stepping stone to a full-time role within Watu or the broader finance sector in East Africa.
• Professional Environment: Work alongside experienced professionals and learn industry best practices.
• Stipend: A competitive monthly stipend will be provided to support you during the internship period.

Requirements:

• A recent graduate or currently pursuing a Diploma or Bachelor's degree in Business Administration, Communication, Marketing, or a related field.
• Excellent communication and interpersonal skills, both written and verbal.
• Strong desire to learn and a customer-centric attitude.
• Basic computer literacy and willingness to learn new software.
• Ability to work effectively in a team.
• Fluency in English and Swahili is required.

If you are eager to launch your career and make a real impact, apply for this Customer Care Internship today!