Administrative Officer Job at C-Care IMC Mbale - Healthcare Reception

C-Care IMC, a leading healthcare provider in Uganda, is seeking a dedicated Administrative Officer to join our Mbale facility. This is an excellent opportunity for an organised professional to contribute to quality healthcare service delivery in Eastern Uganda.

Position Overview:
As an Administrative Officer at C-Care IMC Mbale, you will be the first point of contact for patients and visitors, ensuring smooth front desk operations and exceptional customer service. Your role is crucial in creating positive patient experiences from arrival through billing processes.

Key Responsibilities:
• Greet and welcome patients and visitors with professionalism and warmth
• Receive, register, and direct patients to appropriate service areas
• Handle patient billing processes accurately and efficiently
• Collect and verify complete patient information for medical records
• Process insurance verifications and claims
• Maintain positive patient interactions throughout their visit
• Manage front desk operations and patient flow
• Handle patient inquiries and provide necessary information
• Ensure confidentiality of patient records and information

Requirements:
• Uganda Advanced Certificate of Education (UACE) or equivalent
• Diploma in Business Administration, Office Management or related field
• Minimum 2 years experience in administrative or front desk role
• Experience in healthcare setting preferred but not mandatory
• Excellent communication and customer service skills
• Proficiency in computer applications and office software
• Strong organisational and multitasking abilities
• Knowledge of medical billing processes is an advantage

Benefits:
• Competitive salary package
• Comprehensive medical insurance
• Professional development opportunities
• Supportive work environment
• Career growth within the C-Care network
• Modern healthcare facility

Join C-Care IMC and become part of Uganda's healthcare excellence. This position offers the chance to make a real difference in patient care while developing your administrative career in the medical field.