Customer Service Representative Job at MTN Uganda - Jinja Service Centre

Are you a people-person with excellent communication skills looking for a rewarding career in Jinja? MTN Uganda, a leading telecommunications company, is hiring a Customer Service Representative to join our dynamic team at the Jinja Service Centre.

About MTN Uganda:
MTN Uganda is a market leader in mobile telecommunications, connecting millions of Ugandans. We are committed to providing innovative solutions and exceptional customer experiences. Working with MTN means joining a forward-thinking organisation that values its employees and offers opportunities for growth and development.

Job Summary:
As a Customer Service Representative at MTN Uganda's Jinja Service Centre, you will be the face of our company, providing first-class service to our valued customers. You will handle inquiries, resolve issues, and help promote our latest products and services, ensuring every customer interaction is positive and productive.

Key Responsibilities:

• Provide professional and efficient customer assistance at the service centre.
• Handle and resolve customer inquiries and complaints effectively and courteously.
• Actively promote and sell MTN Uganda products, services, and data bundles.
• Offer sales support and guidance to customers on service options.
• Maintain accurate and timely service documentation and records.
• Uphold MTN's brand image and service standards at all times.

Requirements & Qualifications:

• A Diploma in Business Administration, Marketing, or a related field.
• Minimum of 2 years of proven customer service experience, preferably in telecoms, retail, or a fast-paced service environment.
• Excellent verbal and written communication skills in English. Knowledge of local languages is a strong advantage.
• Strong computer literacy and proficiency in MS Office applications.
• Outstanding problem-solving skills and a patient, customer-centric attitude.

Why Work With MTN Uganda?
Joining MTN Uganda offers more than just a job. We provide a competitive remuneration package, comprehensive training, a supportive work environment, and clear career progression paths within one of Uganda's most respected companies. You will be part of a team that is passionate about making a difference in our customers' lives.

How to Apply:
Ready to advance your customer service career in Jinja? Submit your application through the official MTN Uganda careers portal at: https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/jobs/12347. Alternatively, you can deliver your application in person to the MTN Uganda Jinja Service Centre.

Application Deadline: 31st January 2024.

MTN Uganda is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.