Customer Service Representative Job at Equity Bank Uganda - Jinja Branch
Job Description
Equity Bank Uganda, one of the country's leading financial institutions, is seeking a dedicated Customer Service Representative to join our Jinja branch team. This is an exciting opportunity to build a rewarding career in the banking sector while serving customers in Uganda's vibrant industrial hub.
Key Responsibilities:
• Handle customer inquiries and provide timely solutions through various channels
• Process banking transactions accurately and efficiently
• Promote Equity Bank's diverse range of products and services
• Resolve customer issues with professionalism and empathy
• Maintain up-to-date knowledge of banking regulations and procedures
• Build strong customer relationships and ensure customer satisfaction
• Support branch operations and contribute to team goals
Requirements & Qualifications:
• Diploma in Business Administration, Commerce, or related field
• Minimum 2 years of customer service experience, preferably in banking
• Excellent communication and interpersonal skills
• Strong knowledge of banking products and services
• Ability to work in a fast-paced environment
• Computer literacy and familiarity with banking systems
• Resident of Jinja or surrounding areas preferred
Benefits of Working with Equity Bank Uganda:
• Competitive salary package with banking industry benefits
• Comprehensive medical insurance coverage
• Staff loan facilities at preferential rates
• Professional development and training opportunities
• Career growth within Uganda's leading banking group
• Modern working environment in Jinja city
• Pension scheme and other statutory benefits
Join Equity Bank Uganda and become part of a team that's transforming banking in Uganda. We offer a supportive work environment where your customer service skills can shine and your career can grow.
Application Deadline: 15th November 2023
How to Apply:
Submit your application to the Branch Manager or email: jinja.careers@equitybank.co.ug
Visit our careers page for more opportunities: https://equitygroupholdings.com/ug/careers