Customer Care Internship at Watu Tanzania | Entry-Level Job in Dar Es Salaam

Watu, a leading asset financing company, is seeking a motivated Customer Care Intern (CCI2) to join their dynamic team in Dar Es Salaam, Tanzania. This is an excellent entry-level opportunity for recent graduates or students seeking hands-on experience in customer service within the fast-growing fintech and mobility sector.

About the Role:
As a Customer Care Intern, you will be the first point of contact for our valued customers, playing a crucial role in building brand loyalty and ensuring customer satisfaction. You will gain practical experience in a professional corporate environment while developing essential skills for your career.

Key Responsibilities & Duties:

• Handle incoming customer inquiries via phone, email, and social media channels professionally and efficiently.
• Provide accurate information about Watu's products, services, and financing solutions.
• Assist customers with account-related queries, payment schedules, and general support.
• Log and track customer issues in the CRM system, following them through to resolution.
• Escalate complex queries to the appropriate senior team members when necessary.
• Contribute to maintaining a positive company image through exceptional service.
• Participate in team meetings and training sessions to enhance product knowledge and service skills.

Requirements & Qualifications:

• A recent graduate or final-year student in Business Administration, Communication, Marketing, or a related field from a recognised institution.
• Strong passion for customer service and helping people.
• Excellent communication and interpersonal skills in English and Swahili.
• Basic computer literacy and a willingness to learn new software systems.
• Ability to work effectively in a team and adapt to a fast-paced environment.
• Positive attitude, patience, and strong problem-solving abilities.

Benefits of This Internship:

• Gain invaluable hands-on experience with a market leader in asset financing.
• Receive mentorship and professional development training.
• Opportunity to build a strong foundation for a career in customer relations, sales, or fintech.
• Work in a vibrant, international environment in Dar Es Salaam.

This Customer Care Internship is the perfect launchpad for Ugandan graduates looking to start an international career in customer service. Apply today to take your first step with Watu!