Branch Operations Manager Job at Equity Bank Uganda - Mbarara Branch
Job Description
Equity Bank Uganda, one of Uganda's leading financial institutions, is seeking an experienced Branch Operations Manager to oversee our Mbarara branch operations. This senior role offers an exciting opportunity to lead a dynamic team and drive operational excellence in one of Uganda's key economic regions.
As our Branch Operations Manager in Mbarara, you will play a pivotal role in ensuring smooth banking operations while maintaining the highest standards of customer service and regulatory compliance.
Key Responsibilities:
• Oversee daily branch operations and ensure efficient service delivery
• Manage and mentor branch staff, fostering professional development
• Ensure strict compliance with Bank of Uganda regulations and internal policies
• Handle customer service escalations and resolve complex banking issues
• Implement operational strategies to enhance branch performance
• Monitor branch financial performance and operational metrics
• Maintain strong relationships with key customers and stakeholders
• Ensure security protocols and risk management procedures are followed
Requirements:
• Bachelor's degree in Business Administration, Finance, or related field
• Minimum 7 years of banking experience in Uganda
• At least 3 years in a supervisory or managerial role
• Comprehensive knowledge of Ugandan banking regulations
• Strong leadership and team management skills
• Excellent customer service and problem-solving abilities
• Proficiency in banking software and Microsoft Office applications
Benefits:
• Competitive salary package with performance incentives
• Comprehensive medical insurance coverage
• Retirement benefits scheme
• Professional development opportunities
• Staff loan facilities at preferential rates
• Modern working environment
• Career growth within the Equity Group network
Application Process:
Interested candidates should submit their applications via email to hr.uganda@equitybank.co.ug before the deadline of 28th November 2023. Please include a detailed CV, cover letter, and relevant academic documents.
Join Equity Bank Uganda and be part of a team committed to transforming lives through financial inclusion and excellent banking services across Uganda.