Branch Manager - Retail Banking Job at NCBA Bank Uganda in Kampala
Job Description
NCBA Bank Uganda Limited is seeking an experienced Branch Manager to lead our retail banking operations in Kampala. This is a senior management position within our Retail Banking division, offering an exciting opportunity to drive branch performance and customer service excellence.
Key Responsibilities:
- Manage overall branch operations and business performance
- Lead and mentor a team of banking professionals
- Develop and implement branch business strategies
- Ensure excellent customer service delivery
- Drive retail banking product sales and revenue growth
- Maintain compliance with banking regulations and policies
- Manage branch budgets and financial targets
- Build strong relationships with customers and stakeholders
Requirements:
- Bachelor's degree in Business, Finance, Banking or related field
- Minimum 5 years' experience in banking, with at least 2 years in branch management
- Strong leadership and team management skills
- Excellent knowledge of retail banking products and services
- Proven track record in business development and sales
- Understanding of Ugandan banking regulations
- Excellent communication and customer relationship skills
Benefits:
- Competitive salary package with performance incentives
- Comprehensive medical insurance
- Retirement benefits scheme
- Professional development opportunities
- Staff loan facilities at preferential rates
- Modern working environment
- Career growth opportunities within the NCBA Group
This position reports directly to the Head of Distribution and Channels and offers a challenging yet rewarding career path in Uganda's dynamic banking sector.