Customer Service Representative Job at Old Mutual Jinja, Uganda

Old Mutual Uganda, a leading financial services provider, is hiring a Customer Service Representative to join their team in Jinja. This is an excellent opportunity for a customer-focused professional to build a career with a trusted brand in Uganda's financial sector.

About Old Mutual

Old Mutual is a premier financial services group with a strong presence across Africa, offering life insurance, asset management, banking, and property and casualty insurance. In Uganda, Old Mutual is recognised for its commitment to empowering customers and communities through reliable financial solutions.

Job Summary

As the first point of contact for our clients, you will play a crucial role in delivering exceptional service, resolving inquiries, and building lasting relationships. You will be based at our Jinja branch, serving customers in the Busoga region and beyond.

Key Responsibilities

• Serve as the primary contact for client inquiries regarding Old Mutual's products and services in Uganda.
• Efficiently resolve customer complaints and issues, ensuring high satisfaction levels.
• Process customer transactions accurately and in a timely manner.
• Maintain up-to-date and precise customer records in the CRM system.
• Provide clear information about financial products, including savings, investments, and insurance.
• Collaborate with team members to achieve branch service targets.
• Uphold Old Mutual's standards of professionalism and regulatory compliance.

Requirements & Qualifications

• Diploma in Business Administration, Customer Service, Marketing, or a related field.
• Minimum of 2 years of proven customer service experience, preferably within financial services, banking, or insurance in Uganda.
• Excellent verbal and written communication skills in English. Knowledge of local languages (e.g., Lusoga) is a strong advantage.
• Strong interpersonal, problem-solving, and conflict-resolution skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with Customer Relationship Management (CRM) software.
• Ability to thrive in a fast-paced, dynamic work environment.
• A genuine passion for helping people and a customer-first attitude.

What Old Mutual Offers

• A competitive remuneration package.
• Comprehensive training and professional development opportunities.
• A chance to grow your career with a leading pan-African financial services group.
• A supportive and collaborative work environment.
• Opportunity to make a real difference in customers' financial well-being.

Application Deadline: 5th December 2024

How to Apply: Interested and qualified candidates should apply online through the official Old Mutual Careers Portal. Ensure your application is submitted before the deadline.