Customer Service Representative Job at Airtel Uganda in Entebbe

Join Airtel Uganda as a Customer Service Representative in Entebbe

Airtel Uganda, one of the country's leading telecommunications providers, is looking for a dedicated and customer-focused individual to join our team in Entebbe as a Customer Service Representative. This is an exciting opportunity to build a career with a major brand and play a key role in delivering exceptional service to our valued customers across Uganda.

About the Role

As a Customer Service Representative at Airtel Uganda, you will be the first point of contact for our customers, ensuring their inquiries are handled professionally and their issues are resolved efficiently. You will be instrumental in maintaining Airtel's reputation for excellent customer care and helping Ugandans stay connected.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or other designated channels.
• Resolve customer complaints and service issues, providing effective solutions in line with Airtel's policies.
• Process various customer service requests, including activations, upgrades, and billing queries.
• Provide clear information about Airtel's products, services, data bundles, and airtime offers.
• Maintain accurate records of customer interactions and transactions.
• Escalate complex issues to the appropriate department when necessary.
• Strive to achieve high customer satisfaction and first-contact resolution rates.

Requirements & Qualifications

• A minimum of a Diploma in any field from a recognised institution.
• At least 1 year of proven experience in a customer service role, preferably within the telecoms, retail, or service industry in Uganda.
• Excellent verbal and written communication skills in English. Knowledge of local languages (e.g., Luganda) is a strong advantage.
• Strong problem-solving abilities and a patient, empathetic attitude.
• Proficiency in using computers and standard office software.
• Ability to work effectively in a team and adapt to a fast-paced environment.

Why Work at Airtel Uganda?

Joining Airtel means becoming part of a dynamic and supportive work culture. We offer a competitive remuneration package, opportunities for professional growth and training, and the chance to work with a market-leading brand. You will be contributing to a company that connects millions of Ugandans every day.

How to Apply

If you meet the above qualifications and are ready to advance your customer service career in Entebbe, please send your application, including your CV and a cover letter, to [careers@airtel.co.ug](mailto:careers@airtel.co.ug). Please mention "Customer Service Representative - Entebbe" in the subject line of your email.

Application Deadline: Apply as soon as possible. Airtel Uganda is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.