IT Support Specialist Job in Kampala at IMBank Uganda

Are you a skilled IT professional looking for a rewarding career in Uganda's banking sector? IMBank Uganda, a leading financial institution, is hiring an experienced IT Support Specialist to join our dynamic team in Kampala. This is an excellent opportunity to provide critical technical support and ensure the smooth operation of our banking systems across all branches.

About the Role

As an IT Support Specialist at IMBank Uganda, you will be the first point of contact for all technical issues, providing essential support to our staff and helping to maintain our secure and efficient IT infrastructure. You will play a key role in supporting the technology that drives our banking operations in Uganda.

Key Responsibilities & Duties

• Provide first-line technical support and troubleshooting to end-users across all IMBank Uganda branches.


• Install, configure, update, and maintain computer hardware, software, and peripheral devices.


• Diagnose and resolve network connectivity and system performance issues promptly.


• Implement and monitor IT security protocols to safeguard bank systems and sensitive customer data.


• Train and guide bank staff on the proper use of new software applications and banking systems.


• Document technical procedures and maintain logs of support requests and solutions.


• Collaborate with the IT team on projects to upgrade and improve the bank's technology landscape.

Requirements & Qualifications

• A Bachelor's degree in Computer Science, Information Technology, or a closely related field from a recognised institution.


• Minimum of 3 years of proven experience in an IT support role, preferably within the banking or financial services sector in Uganda.


• Practical knowledge of core banking software, financial applications, and related IT systems used in Ugandan banks.


• Professional certifications (e.g., Microsoft Certified Solutions Associate, Cisco Certified Network Associate) are a strong advantage.


• Excellent problem-solving, analytical, and communication skills.


• A proactive attitude and the ability to work effectively under pressure.

Why Join IMBank Uganda?

IMBank Uganda offers a stable and professional work environment where you can grow your IT career. We provide competitive remuneration and benefits packages commensurate with experience and industry standards in Uganda. You will gain invaluable experience working with critical banking technology in a respected financial institution.

Application Deadline: Apply as soon as possible.