Customer Service Representative Job at Old Mutual in Entebbe, Uganda

Old Mutual Uganda, a leading financial services provider, is seeking a dedicated Customer Service Representative to join their team in Entebbe. This is an excellent opportunity for a customer-focused professional to build a rewarding career with a trusted brand in Uganda's financial sector.

As a Customer Service Representative, you will be the primary point of contact for our valued clients, ensuring they receive exceptional service and support. You will play a crucial role in maintaining Old Mutual's reputation for excellence and trust within the Ugandan community.

Key Responsibilities:

• Handle and resolve customer inquiries and complaints efficiently and professionally.
• Provide accurate information about Old Mutual's products and services, including insurance, investments, and savings plans.
• Manage customer accounts, process transactions, and update client records in the system.
• Maintain high service standards as defined by Old Mutual Uganda's policies.
• Collaborate with other teams to ensure seamless customer experience.
• Identify opportunities to improve customer service processes and contribute to team goals.

Requirements & Qualifications:

• A Diploma in Business Administration, Marketing, Commerce, or a related field from a recognised institution.
• Minimum of 2 years of proven customer service experience, preferably within the financial services, banking, or insurance sector in Uganda.
• Excellent verbal and written communication skills in English. Knowledge of local languages is an added advantage.
• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Problem-solving skills and the ability to handle difficult situations with patience and empathy.
• A positive attitude, professional appearance, and a strong commitment to customer satisfaction.

Why Join Old Mutual Uganda?

• Build a stable career with a reputable and long-established financial services company.
• Opportunities for professional growth and development within the Old Mutual group.
• Work in a supportive and dynamic team environment.
• Contribute to a company that is committed to the financial well-being of Ugandans.

If you are passionate about helping people and meet the above requirements, we encourage you to apply before the deadline.

Application Deadline: 10th December 2024

How to Apply: Interested and qualified candidates should apply online through the official Old Mutual Careers Portal: https://oldmutual.wd3.myworkdayjobs.com/Old_Mutual_Careers/job/Entebbe-Uganda/Customer-Service-Representative_R-1792

Old Mutual is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.