Branch Manager Job at Java House Africa - Nairobi, Kenya

Java House Africa, East Africa's leading coffee chain and restaurant group, is seeking dynamic and motivated Branch Managers to join our growing team in Nairobi. This is an excellent opportunity for aspiring leaders to launch their management careers with one of the region's most recognized food and beverage brands.

As a Branch Manager at Java House, you will be responsible for overseeing daily operations, ensuring exceptional customer service, and driving business growth at our Nairobi branches. This entry-level management position offers comprehensive training and development for candidates looking to build a career in the hospitality industry.

Key Responsibilities:
• Manage daily branch operations and ensure smooth service delivery
• Lead and motivate a team of hospitality professionals
• Maintain Java House's high standards of quality and customer service
• Implement company policies and procedures effectively
• Monitor inventory levels and manage stock control
• Handle customer feedback and resolve issues promptly
• Drive sales growth and meet performance targets
• Ensure compliance with health and safety regulations

Requirements:
• Diploma or degree in Business Management, Hospitality, or related field
• Strong leadership potential and excellent communication skills
• Passion for the food and beverage industry
• Ability to work in a fast-paced environment
• Customer-focused mindset with problem-solving abilities
• Willingness to work flexible hours including weekends

Benefits:
• Comprehensive management training programme
• Competitive salary package with performance incentives
• Career growth opportunities within the Java House group
• Employee discounts and meal benefits
• Health insurance coverage
• Professional development support

This position is ideal for recent graduates or individuals seeking to transition into management roles within East Africa's vibrant hospitality sector.